Privacy Notice (KVKK)

Under the Turkish Personal Data Protection Law No. 6698 (KVKK), our company, acting as data controller, explains below for what purposes and on which legal basis it processes your personal data, how it collects it, to whom it may transfer it, and what your rights are.

Personal data processed

• Identity data: name, surname; identity document details during the stay (Turkish ID / passport number, nationality, date of birth).
• Contact data: phone number, e-mail address.
• Booking data: stay dates, room preference, number of guests, special requests and notes.
• Financial data: invoice details (individual/corporate), payment record. We do not store credit card details.

How data is collected

Your personal data is obtained from the information you send us through the booking form on our website, WhatsApp, telephone and e-mail, and during your stay by presenting your identity document. The form on our website does not store data on our server; it only prepares a WhatsApp message, which you send yourself.

Purposes of processing

• Receiving, assessing and finalising booking requests
• Providing the accommodation service, check-in/check-out and guest relations
• Issuing invoices and fulfilling obligations under tax legislation
• Reporting guests to law enforcement as required by the Identity Notification Law No. 1774
• Answering requests, questions and complaints

Legal basis

Your booking and stay data is processed on the legal basis that "processing of personal data of the parties to a contract is necessary, provided that it is directly related to the conclusion or performance of that contract" (KVKK Art. 5/2-c).

Identity notification and invoice data is processed on the legal basis that "processing is mandatory for the data controller to fulfil its legal obligations" (KVKK Art. 5/2-ç).

Handling requests and complaints relies on the legal basis that "processing is necessary for the legitimate interests of the data controller, provided that this does not harm the fundamental rights and freedoms of the data subject" (KVKK Art. 5/2-f).

Explicit consent

We do not send marketing messages. Should we start doing so in the future, your separate and explicit consent will be obtained.

To whom it is transferred

• Law enforcement and the Identity Notification System (KBS): guest details as required by Law No. 1774.
• Tax authorities and our accountant: invoice and accounting records.
• Our hotel management software provider (HMS): as data processor, for keeping booking and stay records.
• WhatsApp (Meta Platforms): only when you choose to message us on WhatsApp, your message content is transmitted via WhatsApp's servers abroad; this communication is subject to WhatsApp's own privacy policy.
• Google Maps: the map on the contact page is loaded from Google only when you press "Show map"; at that moment your IP address is sent to Google.

Retention period

Your personal data is retained for the periods prescribed by tax legislation (5 years for invoice and accounting records), the periods under the Identity Notification Law and the general limitation periods for possible disputes. After these periods it is erased, destroyed or anonymised.

Your rights

Under Article 11 of the KVKK you have the right to learn whether your personal data is processed; to request information if it is; to learn the purpose of processing and whether the data is used in line with it; to know the third parties to whom it is transferred in Turkey or abroad; to request correction if it is incomplete or inaccurate; to request erasure or destruction under the conditions of Article 7; to request that these actions be notified to third parties to whom the data was transferred; to object to a result against you arising from analysis solely by automated systems; and to claim compensation for damage caused by unlawful processing.

How to apply

In accordance with the Communiqué on the Procedures and Principles of Application to the Data Controller, you may submit your request in writing to our postal address above, or from the e-mail address you previously notified to us and which is registered in our system, to info@viaotel.com. Your request is concluded free of charge within thirty days at the latest; if the procedure incurs an additional cost, the tariff set by the Board may be applied.

Effective date: 13.10.2026